Photography by Rachel Britton Photo
Common Questions
When can I expect my order?
We are a very small team, depending on the amount of orders we have order fulfillment can take up to three weeks (if your order does not contain a preorder item). Preorder estimates are found within the listing description but usually are fulfilled within 4-6 weeks. This can sometimes be extended, please be patient with us.
Please refrain from emailing about your order until after this estimate has passed. We promise your order is coming! If an order is placed for a preorder item along with an item that is in stock and ready to ship, your full order will not be shipped until the preorder item is ready. Check your junk/spam mail folder if you are not receiving our confirmation emails.
Once we drop off a package at the Post Office and send you tracking confirmation, we have no control over what happens to your items. Please make sure to keep a look out for them or have a friend/neighbor bring them inside for you. We are not responsible for stolen or misplaced packages. Please reach out to your local post office before contacting us.
Please make sure to enter your address correctly. If the package is returned to us for any reason and we sent it to the address you provided, you will have to pay shipping again.
International orders may take up to a month to be delivered after they are dropped off at the Post Office. This is out of our control.
If you have any questions that haven’t been answered above please email transfigureorderinfo@gmail.com with the name you used for your order and your order number.
Returns & Exchanges
If you are not satisfied with your order, we are happy to offer a return or exchange for unworn / unwashed items. Customers, both domestic and international, are responsible for the cost of shipping items back to us to process your return or exchange, and we move forward once the item(s) is received. In the case of returns, we refund the value of the item(s) the customer paid minus the cost of shipping to the original form of payment. For exchanges, we will ship out the new item based on what is in-stock and available, per customer request. Please contact us at transfigureorderinfo@gmail.com with your original order number to start your return or exchange.
How can I enter the transfigure trans fund?
If you are a trans-identifying individual in need of financial help, please send an email to transfigureprintco@gmail.com with a link to your fundraising page to be considered. Recipients will be chosen randomly each month, please enter only once per month.
how do you choose what non-profits you work with?
Transfigure is a trans/queer-centered company, so we are familiar with countless brands that we know will help benefit our community. Through extensive, continual research, we find organizations that are doing important and timely work and we often raise funds for them. If you or someone you know has an organization that you think could benefit from a partnership, feel free to send an email to transfigureprintco@gmail.com
DO YOU PRINT FOR OTHER BRANDS?
Short answer: Yes! For more information on our printing services, please check out our custom work page to learn a little bit more about our process. There’s also a form there to submit any questions you may have!
